Last updated: March 26, 2025
1. Introduction
At Wa2Desk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our AI-powered virtual assistants through messaging platforms such as WhatsApp.
2. Data We Collect
We may collect and process the following types of personal data:
Name
Phone number
Information shared during conversations (text, documents, images)
System identifiers (e.g., user ID)
Usage data (interaction timestamps, duration, platform)
Note: We do not collect sensitive personal data unless strictly necessary and with your explicit consent.
3. Purpose of Data Use
We use the data collected to:
Automate responses and handle inquiries
Provide the services or information you requested
Improve our AI models and service quality
Monitor and prevent abuse, fraud, or misuse
Comply with legal obligations
4. Legal Basis for Data Processing
We process your data based on:
Your explicit consent
The necessity to perform a contract or pre-contractual actions
Our legitimate interest in improving our services
Compliance with legal obligations
5. Data Storage and Retention
Data is securely stored on encrypted servers located in certified data centers. We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.
6. Third Parties and Service Providers
We may share your data with trusted third-party service providers who assist us with data processing (e.g., messaging, hosting, analytics, AI tools). These parties are bound by strict confidentiality agreements and comply with this Privacy Policy.
We do not sell your personal data.
7. International Data Transfers
When data is transferred outside of your country, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other data protection mechanisms.
8. Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw your consent
Restrict or object to processing
To exercise your rights, please contact: [support@wa2desk.com]
9. Data Security
We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Our systems are regularly reviewed and updated.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our official channels.
11. Contact
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
📧 support@wa2desk.com
